Return Policy

WOT Performance Parts Customer Returns

Need to make a return? No problem! Simply complete our return form, and one of our team members will assist you. We understand that aftermarket parts can involve a more detailed return process, but our dedicated Returns Department will work to make the experience as smooth and hassle-free as possible. We truly appreciate your business!

Returns & Exchanges
If you need to return or exchange a product due to one of the following reasons:
●  Incorrect part or size purchased.
●  Incorrect product received.
●  Product arrived defective or damaged.
●  Product purchased by mistake.
Please contact our customer service department for assistance.

General Return & Exchange Rules:

• All returns must be initiated within 30 days of purchase.
  
• Returns and exchanges require a valid RMA (Return Merchandise Authorization) number. Get your number after submitting your return form here.
  
• Products must be in new condition and original packaging.
  
• Returns related to defects or damages require additional inspection. In some cases, the product must be returned to the original shipment source for verification.
  
• Products that have been installed, modified, or used cannot be returned.
  
• Some returns may not require the physical return of the product. Instructions for disposal or field destruction will be provided when applicable.
  

Non-Returnable Items:
●  Items marked as "Non-Returnable" (indicated on the product page).
●  Custom-built orders.
●  Wheel & tire packages.
●  Special-order items.
●  Clearance or scratch-and-dent items.

Return Shipping Charges:
If the return is due to a customer error (e.g., wrong product ordered, no longer needed), customers are responsible for return shipping. In cases of errors by WOT Performance Parts, a return shipping label will be provided.
Original shipping charges and a $10 return processing fee per item will be deducted from any refund provided.

Defective, Damaged, or Incorrect Products:
Do not attempt to install or modify defective, damaged, or incorrect items. Contact our customer service team for resolution.

Steps for Replacement or Exchange:

• Provide photos or videos of the issue.
  
• Our team will determine the best course of action.
  
• A prepaid return label will be provided if applicable.
  
• Once the product is inspected and confirmed defective or damaged, a replacement or refund will be issued.

Important Notes:

●       Damaged Shipment: If your shipment arrives damaged (either visibly or after opening the package), please contact us immediately and complete our Damage Claim Form [here].

●       Order Cancellations: If you need to request an order cancellation, email us at support@wotperformanceparts.com.

●       For all other return requests, please use the return form below.

Our goal is to ensure your satisfaction, and we’ll do everything we can to resolve your issue promptly and professionally.